FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! Send us a message within 24 hours of placing your order, and we'll do our best to cancel it.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
When will I receive my order?
Shipping times may fluctuate based on your location and selected shipping method. The delivery durations provided below serve as approximate estimates and do not account for holidays, weekends, or unexpected postal delays outside our influence. Once an order has been shipped, we are unable to modify or cancel it.
Canada: 1-3 business days
For precise information regarding your package's arrival date, kindly consult your tracking number.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns are at the customer's cost.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Make sure you are aware of the customs charges in your country.
What is the returns and exchanges policy?
Our returns and exchanges policy for dog collars and leashes allows you to return items at your cost within the specified period (30 days), provided they are in original condition. Additionally, we offer exchanges for different sizes, colors, or styles. For further assistance, please contact our customer support team. Your satisfaction and your dog's comfort are our top priorities.